Ann and I would like to express our sincere thanks and appreciation for the unbelievable care and compassion we received over the past two years. We simply cannot believe the treatment we received while Carmen was in your care.

Carmen’s first visit was in late 2014 after a very scary week-long stay at the Brunswick ER, who advised we needed to take her to SEVO-Med to rule out cancer.

Dr. Bertalan came in and immediately explained the process that would take place and what we could expect…all of which helped calm our fears. After a few days, Carmen’s vitals improved and luckily there were no signs of cancer. We took Carmen home with some medicine and, to be honest, never thought we’d hear from SEVO-Med again unless Carmen had a relapse. To our surprise, there were several calls in the weeks to follow from not just the staff but from Dr. Bertalan herself checking on Carmen. This just blew us away as it showed true compassion for some who we cared about with all our hearts.

Two years passed and Carmen is slowing down a bit as she is now 14 years old. We take her home in Huntsville, Alabama for Christmas and it’s clear when we arrive that she isn’t doing well, so we go immediately to the urgent care and after a few hours are advised that her blood test indicates a very strong chance that she has cancer and they ‘want to put her down.’ We were SHOCKED, to say the least…not at her sickness, but at their complete lack of compassion.’ We already knew that there was no way they were going to ‘put her down’ until we had the team at SEVO-Med check on our baby.

When we arrived at SEVO-Med, Dr. Bertalan met us and instantly displayed the care and compassion that made bringing Carmen back there the best decision we ever made. She walked us through the testing process and although the test quickly revealed Carmen did have a form of cancer, the message was delivered with love and care as if it was coming from a family member.

Dr. Bertalan walked us through issues on diagnosing and treating Carmen while she was at the end of the life expectancy for a Miniature Schnauzer. Our decision was not to treat her, but keep her comfortable until her time was over.

In May 2017, Carmen’s cancer had spread to her bone marrow and Dr. Bertalan advised that she was fighting as hard as she could but it was time to let her rest…and so did we. The love and care shown to Carmen on her last day was amazing and the last thing she head was Dr. Bertalan saying “Carmen, we love you.”

We pray that one day we will be able to show our true appreciation to SEVO-Med, Dr. Bertalan and the entire staff.

Roy and Ann Mohr (and Carmen)

I just wanted to thank you all from the bottom of my heart for the excellent medical care and TLC you showed for Danny Boy (as well as support/advice for me!)

He greatly exceeded the grim statistics for T-cell lymphoma and enjoyed two years and two months of high quality time. He is at peace now, and while I miss him terribly, I know I did the right thing in setting him free.

Your kindness means the world to me.

With much respect and great gratitude,

Sheila Mellody (and Danny Boy)

Dr. LaDue and SEVO-Med Staff,

On Wednesday, May 31, I made an on-line donation to your charitable organization, The Hope Chest. I did it as a thank you for all of you who were so wonderful to me and to Ozzie.

He was my dear companion. He died peacefully and gracefully at home on Tuesday.

Will you please make sure my donation is made in his memory.

Best regards,

Betsy Hill (and Ozzie)

Dr. LaDue,

Just wanted to thank you for seeing my Bella on the spot! Dr. Gilbert called you and you saw us immediately. That meant so much to us and we appreciate it more than you know.

You have helped us through these difficult times once before with my Scarlett.

SEVO-Med is a caring and wonderful hospital and Jacksonville is lucky to have you!

Dr. Gilbert put Bella to sleep for us her at our home. She, too, is an exceptional doctor and a real friend.

Brenda Smith and Bella

A note to sincerely thank you for the nice book, which brought us a lot of comfort. We are still trying to cope with her loss, but know that she is in a much better place now with no more suffering. Thanks, too, for all of the care you provided to her. With your help, we did the best we could for her and we’re grateful for that. We know that Angie Bear appreciates that, too.

Again, on behalf of Angie Bear, thank you all.

Charles McNichols and V.S. Giri, M.D. (and Angie Bear)

 

Today marks the day, one year ago, that Harley and I parted ways in the world. I received your book some days later and was humbled by your compassion and love. It has been a difficult year, but who does not have difficult years.? Harley was a blessing and taught me many valuable lessons. Her last lesson, and perhaps most important, was making me more attune to the sufferings and trials of people I interact with daily. While writing that last statement, it occurred to me how bizarre that sounds, but I am able to empathize more, listen more attentively, and reflect more thoughtfully on the lives of others rather than just myself. A dog made me a better man.

I pray daily and remember you, each and every one of you, for your kindness and compassion. Yours is a debt I cannot repay, and I will carry your kindness the rest of my life.

To Harley, my best friend.

With love and gratitude,

John Paul Randle (and Harley)

Dr. Trina-Murpy Best 005

“Dear Dr. LaDue and Dr. Locke,

Thank you very much for your condolence card, your kind words, and your recollections of our Morgan. That you took time out from your busy schedules for us means a lot. While we naturally miss Morgie terribly, we have had a lot of consoling memories of him, quite a few connected with his trips to see you. For one thing, we had no idea until we started his procedures at SEVO how much he enjoyed riding in the car. He loved his rides up to see you!

What is most consoling about the loss of Morgie – and of Hoover, Joe, and Bubba as well – is that we, through your efforts, can feel confident that we did everything possible to save them. We never have to wonder if we could have done more. It was, and is, particularly gratifying that, despite your numerous clients, everyone took a special and person interest in our pets. I also stand in awe of your unfailing optimism. You always gave us hope no matter how bleak the reality.

We will be up to see you soon with Stevie; We thank you every day for his continued good health. Just as we thank you for all you have done for us and our friends over the past few years. We love you all.”

Chuck Best & Morgan

Zinger St. Amand

Just before Thanksgiving, our 12-year-old Lab, Zinger, was diagnosed with a soft tissue sarcoma on his right front paw. My regular vet explained the options and scenarios and referred me to SEVO-Med. For my family and I, the only option was to see Dr. LaDue.

At our initial appointment, Dr. LaDue explained Zinger’s treatment in great detail and shared recent studies that showed life expectancy with and without treatment. Even though Zinger is older, treatment could give him another year or two with a good quality of life. The decision was made to do the five radiation treatments and administer a combination of medications.

Zinger recently completed his treatment and is doing very well. What an incredible experience this has been at SEVO-Med. Dr. LaDue could not have been more genuinely and compassionately concerned about Zinger’s condition. Make no mistake, she has seen it all. Her knowledge and ability to related and explain Zinger’s options was comprehensive (and understandable). That made for an informed and easy decision about his treatment.

At every appointment, I was greeted, treated warmly and compassionately. I should also note that Dr. LaDue’s staff was always available for questions and reassurance after hours and on the weekends. I could not have asked for more.

Thank you SEVO-Med for such an extraordinary experience.

Jane St. Amand & Zinger

Emmylou Wolfe

“We can’t say enough positive things about our experience with the SEVO-Med team. Our bully-girl Emmy Lou was diagnosed with a grade III mast cell tumor in early 2015. We were devastated to receive this news not only because we love our girl dearly, but also because we lost her older step-brother to the same diagnosis in 2009.

Motivated to find the best treatment options available in Florida, we were impressed with SEVO-Med based on the stated practice philosophy and caliber of the veterinary oncologists. Even though there are other oncologists closer to our home, we chose to make the seven-hour round-trip to SEVO-Med each month.

From the first day we walked into SEVO-Med, all staff members greeted us with incredible warmth and compassion. (Emmy and her very supportive brother Gizmo interpreted this in terms of extra treats and belly/butt rubs.) We found Dr. Locke to be an exceptional clinician and terrific human being who always offered us hope and reassurance throughout Emmy’s year-long schedule of treatment.

Emmy is now cancer-free and graduated from treatment in April 2016. She is currently enjoying renewed levels of energy, eating with abandon, and searching out opportunities to torment her brother daily.

We can’t thank Dr. Locke, Emiley, Jasmine, Kathy and Rachel enough for their many kindnesses and support during Emmy’s treatment. You all are fabulous at what you do and we will always be grateful for all you did for our family.

With much fondness,”

The Wolfe Family

David and Beth Wolfe & Emmy Lou

Spencer Pulone

“Our sincere thanks for the wonderful book and thoughtful words! We were very fortunate to have Dr. Locke and all of SEVO-Med providing expert and compassionate care for Spencer.

The additional time we shared with him is a testament to SEVO-Med and Spencer. We’ll forever cherish the memories and continue to feel his presence.

Special thanks to everyone at SEVO-Med for making a positive difference in our furry friends and their human companions’ lives.

Ben, Carolyn, Sully & Spencer (Over the Rainbow Bridge)

 

Ben and Carolyn Pulone & Spencer

AIMMEE FOR SEVO

“Our beloved Aimee was diagnosed in late August of 2015 with lymphoma by our vet, and the treatment he could provide her was limited.  Dr. Williams suggested that we contact SEVO-Med to see if further treatment could be provided for Aimee.

From the first phone call to SEVO-Med to our last visit, our minds and hearts were put at ease.  We were able to schedule Aimee’s first appointment the next week to meet Dr. LaDue.  At the appointment, everything about her treatment process was explained clearly so we could decide together what would be the best course of action.

Aimee was well enough to begin treatments that day, and our journey began.  Each visit, Aimee, Keith and I were met by loving staff, with plenty of treats in hand, making it a happy place when Aimee arrived.

We were able to keep our Aimee with us for an additional nine months, with virtually no side effects from her treatments, which kept our spirits lifted. SEVO-Med’s loving care provided the invaluable, precious gift of additional time, which we were eternally grateful for.  Each day, and every moment of additional time we spent with our dear sweet Aimee was a gift.

When the journey was becoming too much for Aimee to bear, again everyone at SEVO-Med walked us through final life, and left the day open to when we knew it was time.  At which time, though our hearts were heavy, each staff member guided, and consoled us, making letting go peaceful.

Again, we are forever grateful for Dr. LaDue, Dr. Newman, and all the staff at SEVO-Med, who are now like family to us.

Thank you all.”

Janice Nickol and Keith Heaney & Aimee

Ernie James

“I would like to express our thanks for your staffs’ professionalism in attending to our dog “Ernie”. Sometimes things are said in the simplest of terms, Thanks!

I have assisted in the start-up of medical imaging, urology and emergency medicine practices. I understand that the first cases are critical and that successes are almost a must to get over initial barriers and hurdles. Those hurdles are staff, fellow professionals and customer confidence. The slope to the start of a successful practice is steep, and the slope is often greased with impediments.

I want to offer Pam and me, and she is a much better communicator and spokesperson than I, assistance to you and your practice in any process that we can. I will offer my dogs for transfusions in the future. And I would love to sponsor a brick on the walk way outside the patient room.

“Ernie – One who Won, Saved by a staff of Angels, 2011”

I can tell you that I have read every single brick out there at least a half dozen times. We have on display under glass in our family room the paw print Dr. LaDue sent for Harry five years ago. I think I stood for a moment at every brick.

I know we were an impediment to movements around the office and consumed unbilled resources. Thanks is too easy a response. There must be a “good” [great] restaurant near your practice. Too often the “back room personnel” do not get the attention and thanks, yet they are often the difference in the experience. Pam and I appreciated the genuine concern expressed by each and every one of them.

I have enclosed letters written to the organizations that saw Ernie during the recovery process expressing our thanks to you and your staff. The rule of thumb is that a customer relates to a poor experience seventeen times and a good outcome only three. I will be the exception to the rule. And please express a special thank you to the entire staff.”

Sincerely,

Edward W. James

Edward James & Ernie

Ben Nichols

“It was about 4 or 5 years ago that I first brought our Golden Retriever, Ben, to SEVO-Med. I’ll never forget when we walked in and the receptionist’s first words were “Is this Ben?” That told me that this was a place where all of the attention was going to be focused on him. During our trips to Orange Park for treatments, Ben got to the point where he knew where he was going and looked forward to spending time with his new friends. Over the course of the years that he was a patient of SEVO-Med, he always received the best care possible from compassionate doctors and staff.

I wanted to take the time to thank the staff and doctors of SEVO-Med for the care they provided to Ben: Doctor Daters, Doctor LaDue and, of course, Doctor Locke. We took Ben to the Rainbow Bridge last week, but your care helped him to live a long life.”

Peter Nichols

Peter Nichols & Ben

ShortStop Laval Grad pic

Dr. LaDue, Dr. Locke & staff,

Thank you so much for the LOVE & CARE you gave Shortstop. You guys were the only ones Shortstop never snapped at. With your help Shortstop beat the cancer, but in the end died of old age.

It will be tough for a while, it’s like losing a longtime friend. I know he is in a better place running around with no pain & 4 legs.

Once again we appreciate all you did for Shortstop. Hope you have continued success with other pets.

Love every one of you,
Pam & Smoke Laval

Smoke and Pam Laval & Short Stop

James Scribbins FFF

“To the doctors, nurses and staff of SEVO-Med,

I’m like every other pet that comes here/ we all have a story to tell. Let me give you some insight to mine. I was not quite a year old when I was dumped on a private road. I spotted a home that had other dogs and immediately started conjuring a plan for membership. I would take the family’s shoes from garage hoping they would notice, invite myself on their family dog walks, and sneak around to family’s back porch to sleep at night. All this was done with the dream of winning them over. The plan worked seamlessly and the family took me in with open arms! Yet I still felt I had to prove to them how smart and obedient I was, insuring my acceptance. I showed them I could sit, lay, shake, double-shake, hi-five, and roll over all within a week or two of training time. I will say food was, and still is, a bigggg motivator! I think every pet owner has, or has had that “one” pet that wants to please them; not to boast, but I am that pet to my family!

Life was great until the “cancer”. Now I am no spring chicken, but still enjoy walking, going to the park, and car rides (especially when I get to hang my head out). I am certainly not ready to add a brick to SEVO’s pathway. My family started radiation treatment for me and gave me a new lease on life. Thanks to the great and caring doctors, nurses and staff at SEVO-Med, hope has been restored for a few more years. I can continue to partake in all the things I enjoy and share more memories with my adoring family.

Forever greatful to Dr. LaDue, Dr. Locke, Crystal, Marsha and SEVO-Med staff.”

Thank you,

James (Should have been named Eeyore) and Scribbins Family

Julie Scribbins & James

bodhi

Bodhi was diagnosed with Grade 3 Sarcoma in August 2014. He underwent a right hind leg amputation to the hip a few days after his diagnosis. Bodhi was immediately referred to SEVO-Med for treatment options. It was determined that chemo was necessary. Bodhi has had 2 successful chemo treatments of Carboplatin with NO sickness!

He is happy and is back running in his yard ! Yes, I said RUNNING!!! He does his favorite things: trying to catch the squirrel who taunts him on the fence, and trying to snag himself a lizard! Plus he is back to dragging his 100 toys out of his toy box frequently!

You can see from his pictures that he is HAPPY and PAIN FREE!!

Catherine Sullivan & Bodhi

Customer Survey Comments

  • The staff got me an immediate appointment for my dog, Pepper. Dr. Dietz was professional, compassionate, caring and took her time to get a detailed history after the tests, even though no treatment was available if there had been. I know my dog would have been given the best care. Dr. Dietz even told me to keep her posted. Vet techs were wonderful, too. I think the staff for being so kind after receiving the final results.

 

  • From calling to set my appointment until checking out from the hospital, Brock and I felt nothing but kindness and compassion. Great job and wonderful customer service.
  • I was extremely pleased with every part of the experience my cat and I had. I can’t say enough positive things about the vet, the staff and the facilities.

 

  • I am so impressed with the quality of care, the level of thoroughness in both the exam and reading prior-year records, and the gentleness and compassion shown by the whole staff. We have had four pugs over 24 years, in six states, receiving a range of veterinary car (including general medicine and specialists) and Dr. Dietz and the SEVO staff are some of the best we’ve ever seen. The administrative side is well-organized and very easy and efficient. Great experience.